About the shortfall claim
12. How much do they claim you owe them? Type it as, say, 10532 not 10,532.21:
£
13. When did you receive your first shortfall demand letter (as close as you can remember):
Month: (Eg: Feb) Year:
14. If they have accepted an offer from you, how much was that offer? Type it as, say, 10532 not 10,532.21:
£
15. If they have rejected offers from you, how much was the highest offer they have rejected Type it as, say, 10532, not 10,532.21):
£
16. If they have refused to supply documents, please list the documents that are being witheld: