----< Customer web-site >-----------------------
A former Abbey National customer has put his repossession tale up on the web. He's included letters showing how Abbey National and its lawyers "deal" with customers.

If you take it at face value, his story of how he took out the mortgage is also interesting.

I think that to many people, the mortgage selling procedure here looks unlikely. But I can vouch for the fact that mortgages are still sold the same way. My bank manager was pushing mortgages at me in a similar way just over a year ago. He knew I was self-employed and knew I was a repossessee but neither of these were obstacles.

That's good news. What's bad news is that my protestations that I did not want a mortgage did not stop the selling spiel. It's interesting to find someone else who seems to have found mortgages being sold with the same enthusiasm.

It's at:
http://fp.terryharborne.f9.co.uk/

----< Mortgage "lock-in" guidelines >------------
The Office of Fair Trading (OFT) has issued new guidelines to lenders on mortgage lock-ins.

The BBC has the story at:
http://news.bbc.co.uk/hi/english/business/newsid_651000/651481.stm

----< Changes to the web-site >------------------
We've added Debt Management Associates - DMA - a new entry in the Paid Help section. As usual, we welcome reports from anyone who has used this company.

[ends]

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