If you're interested in how the Data Protection Office handles complaints. Here's what they told us before we formally complained about CIFAS:
"If someone complains to the DPO that a company is refusing to comply, the DPR usually phones the company to explain the law and encourage them to respond.
"That's because most companies that don't comply are simply too small or ignorant of the Data Protection law to have got their act together," he said. "If it's a big or well-known company the DPO is more likely to immediately serve an enforcement notice ordering the company to comply with the consumer's notice."
"If they ignore the enforcement notice, the DPO can try to prosecute the company in the magistrate's court, where the maximum fine is £5,000 or in a crown court, where the maximum fine is unlimited."
Incidentally, you might wonder if companies claim that they never received the subject access rights notice. The registrar told us that:
It's amazing how often the post seems to "lose" subject access rights notices.
But he also said that if you serve two notices by normal post the courts will accept that a notice has been served.
We're big fans of recorded delivery simply because it ensures that everyone knows the score.
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