Halifax Bank is one of the two biggest members of the Council of Mortgage Lenders.
So you'd think that it subscribed to the Council of Mortgage Lenders' policy on borrowers in difficulties.
On 26 May 2002, that policy said:
"Lenders will consider cases of financial difficulty and mortgage arrears sympathetically and positively."
(We got that quote from the Council of Mortgage Lenders' website at: http://www.cml.org.uk/servlet/dycon/zt-cml/cml/live/en/cml/pub_info_mppi_lenderhelp).
Now meet Julian Patterson - a Halifax employee who works in Halifax's Manchester office. According to Halifax, he works in Manchester's Customer Payments and Arrears department.
Here's what Julian says in the profile he left at Friends Reunited (quote taken on 26 May 2002 but it's been there for nine months)
"Still live in Manchester
Evict people for a living *GLEE*
Married twice, Divorced once
Thankfully no children!"
At the time of writing, you could see Julian's sympathetic and positive attitude to Halifax customers by logging into Friends Reunited at http://www.friendsreunited.co.uk/ and then - once you are logged in - head over to his profile page at: http://www.friendsreunited.co.uk/friendsreunited.asp?wci=MemberNotes&member_key=562697, or to http://www.friendsreunited.co.uk/FriendsReunited.asp?wci=namesearch&search=Patterson&forename=Julian to see Julian state that he works for Halifax.
Now, we think that once Halifax finds out that Julian has forgotten that Halifax is a member of the Council of Mortgage Lenders and that the Council of Mortgage Lenders has a "sympathetically and positively" policy, his profile will change or disappear pretty quickly.
In case his profile does disappear - or for anyone who is not a member of Friends Reunited - we copied screen grabs of Julian's pages. Click here to see an image of Julian's original profile page. [It should take about ten seconds to download.]
And click here to see the Julian's list of school and workplaces - so you can be in no doubt that he works for Halifax. [It should also take about ten seconds to download.]
Don't know about you, of course, but if that is the attitude of Halifax staff to customers who fall on hard times, we don't think people should give them any more business.
Halifax also claims it supports The Mail on Sunday's five-point "Call of the Mortgage Hounds" campaign. Let's have a look at those points:
Ooops! Looks like Halifax failed at the first hurdle.
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